Shipping, Returns & Refunds

1. Shipping Timeframe:

Orders are processed and shipped within 1-2 business days after the order is placed.
Delivery within the UAE typically takes 2-5 business days. International shipping times may vary depending on the destination, ranging from 5-15 business days.

2. Shipping Fees:

We have a flat standard shipping fee of AED 25 for all orders within the UAE.
International shipping rates will be calculated at checkout based on the shipping destination and the total order weight.

3. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package's journey to your doorstep.

4. Custom Duties and Taxes:

For international orders, additional customs duties and taxes may apply, depending on the destination country. These charges are the responsibility of the customer and must be paid upon delivery.

1. Return Eligibility:

We accept returns for products that are unused, in their original condition, and with all tags and packaging intact. Returns must be requested within 14 days of receiving the product.
Customized or personalized items are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return:

To initiate a return, please contact our customer support team at info@noulid.com or call [Customer Support Number]. Please include your order number and the reason for the return.
Once your return is approved, you will receive a return authorization and instructions on how to send the product back to us.

3. Refund Process:

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

4. Return Shipping Costs:

For returns due to a change of mind, the customer is responsible for the return shipping costs.
If the return is due to a defect or an error on our part, we will cover the cost of return shipping.

5. Damaged or Defective Items:

If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund.

6. Non-Returnable Items:

Items purchased on sale or during special promotions are final sale and cannot be returned or exchanged.
Personalized products and special releases related to the UAE National Day are non-refundable unless faulty.

7. Exchange Policy:

We offer exchanges for size or product type within 14 days of delivery. The customer is responsible for the shipping fees associated with exchanges unless the exchange is due to a defect or an error on our part. The item must be in its original condition for an exchange to be processed.